This is a story of how the failure to listen costs a business its customer's trust. I custom-ordered a window at the Home Depot on Capitol Expressway in San Jose, CA, on November 12. I fully paid for it at the time of the order. On November 25, the store called me and said that my window was ready ...
After 18 months, the door water and ice dispenser failed. We had a 3-year service warranty. After a week of listening to this unit clap and blink, the service tech required another week to order parts. Then the refrigeration in the refrigerator section failed, and now we have a 1000 "ice ...
I applied for a Home Depot credit card and was approved using my SSN. I used the card with no problem. A few months later I called to get balance info, and they told me the SSN I was using to verify my identity was not the number they had on file and that they could not answer any questions for me. ...
Home Depot does not notify credit card holders in advance that a usurious charge will be due unless an unpaid balance is paid off within a specified period. I had a one-year no-interest card, pushed on me by a Home Depot salesperson who would make a commission. I did not take notice that the ...
In May I purchased ceramic tile to be installed by Home Depot in two different areas of our home. The installation happened on the day scheduled, but there were problems with the transition area in 4 different doorways. After many repeated calls to the store, none of which were returned by them, I ...
I ordered a bed and it did not arrive. I re-ordered it per homedepot.com customer service's advice. The second time it arrived it was damaged on the truck and was sent back. I did not ever receive a credit, and then I was fraudulently charged again a month later. I've called every day, only to get ...