We purchased a new 52-inch HD plasma TV the day after Thanksgiving. I called DirecTV to upgrade our current service from the Tivo receiver to the HD Tivo receiver. Upon calling, we found out that DirecTV doesn't use Tivo receivers anymore and doesn't sell them anymore because they now produce their ...
Really bad service. I am getting out before the installation happens, before it is too late. I have spent at least 4 hours in the past two days with at least 15 people trying to figure out what I actually bought. I finally found out, and I was definitely lied to multiple times. The managers talked ...
I have 4 receivers and 1 Tivo unit. I have to consistently reset these units due to malfunction. DTV will not replace a defective unit until I call them and let them walk me through a reset, which I have done numerous times, and after doing this three times per unit they will replace it. I hate to ...
DirecTV used my debit card for a large amount of money to pay off my son's account. He was the subscriber to DirecTV, not I. I had called in a payment a few times to help him out, and they had my card number and used it when my son had his account closed. I had called them to make arrangements for ...
I was contacted by DirecTV to initiate service. I informed them I lived in a 2-story home and they would need an extended ladder to install the dish. It took 3 attempts to connect. The first attempt was an 8-hour waste of time that resulted in the technician placing a large bracket on a side roof ...
DirecTV has mixed up the info from my first service account (closed in 2004) and my new service account (opened in 2007). In between, I had and was very satisfied with DISH, but they were just too expensive. At this time DirecTV wants ME to spend time calling various departments to fix THEIR ...