About 2 months ago I called Direct TV after getting the phone number online. I had a very specific need and currently had an HD cable provider, but I did not have the local channels. I was given a very reasonable price for the package I wanted, which included 2 HD receivers free and internet ...
I just wanted to talk to a customer service rep about getting some general information. I could not reach anyone without first giving a phone number where I wanted service. I was on a cell phone and could not set up service for a phone number that I don't have. I decided to tell the recording that, ...
FYI - All of Direct TV's HR-20/21 model HDTV DVR receivers are defective. Customer service will lie and deceive the user about this, but I found out the truth - all are unstable and contain program bugs. The company is working on a downloadable software fix but no date. They will do what they can ...
They have mixed my account up with someone else's. After talking to three different reps in billing, no one could figure out what they had done. They double bill and will not correct it, even after I faxed my bank statements to them. Then they cancelled my service even though I had paid the bill in ...
The company charges 5.00 a month for receivers I have had for 7 years. I have 6 receivers, so that's 30.00 a month. I paid 180.00 last month for regular package fees, and I do not have a premier package. They want to charge me 5.00 more a month for a protection plan. Without it, if a receiver goes ...
The people at DirecTV are horrible, sneaky crooks. First, let's start with installation. I was at work, so I had my sister stay and wait. The guy could not find my apartment building and called my sister and barked at her about this. She had me call him and give directions, and he still could not ...