We got a Dell computer, monitor and printer for a wedding gift. After about 60 days, the printer went bad. Since it was under a 90-day warranty, we called the service number and went through a long troubleshooting routine with the tech (who had, let's say, "weak" English skills). Finally, ...
I had a problem with my computer. They told me to fix it over the phone while they told me what to do. I told them it was going to break further and they said they would be responsible if anything broke. After sending it in they held it hostage and would not repair or send it back until i said i ...
I requested a PC from Dell on 5/17. This day was subsequently set-back three times the final being to 6/26. I spoke to some customer support repetition following the second wait. This individual was clearly a foreigner along with a bit difficult to comprehend. All his solutions were processed, like ...
On 5-21-09 I purchased a keyboard replacement part for my laptop that I use for my work. I was told that it would be delivered in a 3 to 5 day window. I was fine with that time frame. I waited for the part and finally got a UPS tracking number that said it was to be delivered on 6-1-09 (11 day time ...
The pc i bought from dell (aka heck) came useless. I named and was sent to asia. The moment i described the pc was lifeless they set me on endless store and/or reduce me down. This lasted hours. I eventually told them I'd be arguing the cost on my ax and reduce me down one final time. The ...
This is the last straw for me with Dell. With my less than 3 year old Dimension C521 system I've had to replace a graphics card, had memory card problems and most recently have had the monitor fail on me. The system is not top of the line but pretty good. It's a compact system which only fits a 1/2 ...