My frustration with Boost is at an all time high. Their "customer care" department is inefficient and ineffective. The representatives are intentionally vague, unresponsive, and pre-programmed with a singular company policy for every situation - NO REFUNDS EVER. You will be on hold for 15 ...
July I had decided to change my boost mobile account from the regular pre-paid service in which I was spending $100 and up per month on calls to the less expensive $70 per mo Premium Plan. The plan requires that you pay on the following month of your sign up date, my date was the 29th of every ...
Denial of adjustment or credit while consumer could not use service she paid for due to boostmobile technical issue with (Software) vendor and hardware (Cellular Phone) I had paid for calltones but boostmobile calltones were not operable and each day they fail to fix the problem. Mean while ...
Someone stole my phone 3 months after I quit using it. They were able to take $75.00 out of my checking account & apply it to the phone. As soon as I realized they did this, I called Boost & had the phone suspended, the rep at Boost said there was still $66.00 on the phone that was not used ...
I bought my daughter a boost mobile phone for her use. I usually would go to the nearest store that provided the boost mobile cards. One day I was dead tired and didn't feel like getting up to go get her a new card. She told me I could used my Chase bankcard to have minutes added to her phone. I ...
Boost mobile started a premium plan, included is free nights after 7 pm. I got two phones and the service for each of them costing $400. My minutes were disappearing so when I contacted customer service, I was told that there was a computer error that was causing me to be charged for calls between ...