It has taken over two monts of no return calls broken appointments and just the worst customer service I have ever experienced in my life. I called Best Buy to have my 50" Samsung serviced due to panel failure. They person on the phone made an appointment for me. I took off work and the ...
So, today I called Best Buy, and worked my way through the automated phone service and pressed 3 for customer service. The phone rang for 11 minutes continuously. Yes, 11 nonstop frustrating minutes. I hung up thinking i had pressed the wrong extension. I went through it again, exactly the same, ...
My 3 month old Canon camera broke - when I tried to turn it on it said 'lens error' and the lens wouldn't open. I took it to Best Buy and they shipped it off to get fixed. My boyfriend (who bought it for me) got a call from their repair vendor saying it would cost $160 to fix. He asked them why ...
Before moving to Japan in Oct. I wanted to get a laptop. I purchased it from Best Buy and was asked if I wanted the extended warranty for another $200. Since I was going to be using it in Japan and moving it around, I figured this would be a good and safe choice. Now, I was concerned if the ...
On 11/28, The HH Gregg store near Chapel Hill Mall, Cuyahoga Falls, Ohio, offered an LG television Model 42LG70 for $700.00 The nearby Best Buy store offered the same television for $1,299.00 ($500.00 more than HH Gregg) and Best Buy displayed a sign that they would beat any other store's offer ...
I have been on the phone with Best Buy for over 10 hours now. The latest which is what prompted me to create this report is that I have a confirmed receipt for a 52 inch LCD HDTV. I was told to pick it up from the store only to later find that it was not available. They also were unable to send it ...