In June I went to Florida. According to my AT&t plan I had free nights and weekends, long distance was free, and 400 minutes. I even called customer service and asked them about my plan prior to going to Florida to make sure I was covered for long distance they said yes I was covered. When I ...
1) intermittent (frequent) receipt of 2 dif. Recorded messages when dialing outgoing: "message dn3-37 - please dial 611" and "message dn3-40 - welcome to at&t wireless, if you have questions while roaming in our system...". 2) customer service has no log of the error ...
This is a letter I sent to AT&T Wireless. I guess the thing that irks me the most is the fact that they don't care about the big picture. I know that they are sold to Cingular and don't care, but doesn't Cingular? I MADE a mistake. I was looking from mercy from the AT&T Court System. I ...
I have been a loyal customer with AT&T Wireless [digital] for over 5 years now. They have been my only wireless provider, and up until recently I had been very satisfied with their reception and customer service. [I have noticed the difference with customer service after the merger with ...
I recently ported my number from AT&T Wireless to Verizon Wireless. About a month after the switch I found that I could not make or receive calls, I got a recording saying the number was not in service. Knowing that I had just loaded a $50 airtime card to the account I knew there was a problem. ...
I signed on to AT namely, to provide a reliable network and equipment that functioned well on it. I cited my record with them of calls of complaint every few weeks as evidence of their unsatisfactory service and lack of improvement. Naturally, they didn't see it that way. They refused to take any ...