This is the copy of the text I sent to ATT wireless on Sept 28 and it is Nov 11 and I have not heard anything back. Dear Sir or Madam: I am writing this letter to inform you of my frustration with ATT wireless and to help you improve your customer service. I was with Sprint PCS and so looked ...
The website promises a $50.00 off discount if you order new service online. They will wait until your 30 day trial is up then tell you that you are not eligible and cannot cancel your service. Customer service will be great with ease of problem resolution until your 30 days are over then its their ...
When AT&T wireless introduced the M Life wireless service they marketed it tremendously claiming it was the best wireless service ever. When I signed up, I asked customer service to verify that it would work in all major cities. I knew the representative personally so she sincerely consucted ...
In June I went to Florida. According to my AT&t plan I had free nights and weekends, long distance was free, and 400 minutes. I even called customer service and asked them about my plan prior to going to Florida to make sure I was covered for long distance they said yes I was covered. When I ...
1) intermittent (frequent) receipt of 2 dif. Recorded messages when dialing outgoing: "message dn3-37 - please dial 611" and "message dn3-40 - welcome to at&t wireless, if you have questions while roaming in our system...". 2) customer service has no log of the error ...
This is a letter I sent to AT&T Wireless. I guess the thing that irks me the most is the fact that they don't care about the big picture. I know that they are sold to Cingular and don't care, but doesn't Cingular? I MADE a mistake. I was looking from mercy from the AT&T Court System. I ...