We were booking a Park and fly room in Detroit at the Springhill Marriot. An hour or so after booking we discoverd that the booking did not include parking. Through the booking process something happened and a room with no parking was booked. My wife called HOTELSONE, she was treated very rudely ...
Thought we booked a reservation through Holiday Inn Express. Canceled the reservation one hour later and received a confirmation email from HotelsOne.com. Three days later our checking account was charged for the room. Called Holiday Inn Express and was told they had no record of us at all and that ...
We made a reservation through thwm and then cancelled well within the time frame. They charged our card anyway. When we called, the person answering had such bad english we could not understand her. Our cancel number was Itinerary number: 111584525197 ...
Looking for a room in Louisville, clicked on Spring Hill Suites Louisville Downtown, purchased room for two nights. They gave me one king bed instead of requested 2 queens. When I went to change the reservation, insisted that I would have to pay $50 fee to change, even though I'm there on the ...
Made a reservation on line for one hotel night, for middle of Feb. Website says "pay on arrival, or departure" They asked for credit card details, which I figured was guarantee, not proceeding with charge. Upon checking my card I discovered it had been charged immediately. I have ...
Hightly deceptive business practices. Does not let you know when booking a reservation online that you must cancel reservation 3 weeks in advance to receive a refund or they will keep payment for the first night. Most online travel sites have the same cancellation policy of the motel. Kids ...