Vonage is horrible. I want justice and a class action lawsuit. We have the right to sue them and they should. AOL lost in a similar lawsuit. I wasted too many hours trying to cancel my account. They hang up on me, make up crap about "it takes 30 minutes to cancel your account" and then ...
Had the service for 3 months, and did'nt need it as I switched jobs and my old company was paying for it. After trying to keep my account by offering free service for a month or two, she finally starts the cancellation process. Now I knew there was a cancellation fee of 39.99. I was fine with that. ...
I was a Vonage customer for one year. Then my Cable company offered me a good deal on TV/Internet/phone service so I switched over to them. I called Vonage to cancel my service, and I disconected their modem. They have billed me for January, February, and March and refuse to stop charging my credit ...
I contacted Vontage thinking I would save 60.00 a mounth on our phone bill, not so. A vontage rep. Who could bearly speak english informed me that my satelite internet would be compatable with their vontage phone service, and requested my Phone # from my local & long distance provider, charged ...
We have had Vonage phone service (I say service sparingly) and have had consistent billing and service issues with this company. As many have found, when you call their so called "customer service" line you get people who, instead of resolving your issues, they create more. They start by ...
I've also been a victim of this company. I got their service on 02/05/07. At the time they didn't have any promotions. I was never told I was going to be in a 2-year contract. Today I called to cancel the service and first I had to wait over 20 minutes, then a robot kept on offering promotions so I ...