I signed up for Vonage in January but discontinued my service within one week. After four attempts, I was able to obtain a Return Authorization, which would allow me to return the device for credit. I promptly did so, and confirmed via the shipping company that it was received. Despite this, the ...
I signed up via telephone w/vonage broadband in april. Cancelled, mailed their equipment back to them. E-mailed them to cancel also received confirmation of termination but this company continued to receive monthly payments from my account. Bank will not stop payment states it is a courtesy and ...
My router went down after seven months of use and I called customer service and after long waits and three days of we will call you back (which never happened) I was told that the power plug was the wrong one for the router. The one they shipped to me! After another series of long waits and ...
Who are these people at Vonage? They are unprofessional, discourteous, uncooperative and don't follow normal legal proceedings. They obviously don't think the rules apply to them. This is why they stress they are NOT a telephone company. Because a telephone company would have to operate under a ...
When I recieved my vonage package, the ethernet device would not install. I returned the device via registered mail, and ask for a refund. They never refunded my money and they continue to take money from my account. There are also no ways to contact an actuall person to dispute the matter. Melissa ...
Another friend of mind that I unfortunately referred to Vonage before I found out what a scam it was recently tried to cancel his service. His experience was being on hold for an hour then getting somebody in India on the phone. The guy said it was Vonage's policy to verify his identity and that he ...