I signed up for vonage in late December, early January only to find out that with dsl internet I had to keep my current phone company/number. I wasn't too worried, because Vonage guaranteed a full refund if you cancelled within thirty days.
I called several times to cancel, but kept getting cut off after waiting on the line for 20 and 30 minutes. On January 9th I finally got in touch with someone who told me that I had to wait two days for a call from the accounts/billing office before my account could be cancelled. No one ever called so I called back and was given the information needed to send back the equipment, and was guaranteed that the delay would not affect my refund.
I received an email that was to be included with the retuned equipment. The email had the RA# and all the other requirements for properly returning the device. I followed the directions and had a tracking number for the delivery.
Via the tracking number I saw that on January 27 the package was received. So I began watching for my refund, checking my account daily, only to find that I had been drafted another $27.24 on behalf of Vonage.
I called that very day, which was Jan 30. Again getting cut off when they placed me on hold. I called at least five times trying to get this straight. Once I got throught I was told that they had received the equipment, but my account wasn't officially cancelled. I explained that I called and cancelled several times, and why would I want to pay for a service I couldn't and never used. He put me through to accounts/billing who put me on hold and disconnected the call. I called right back and a man named Rosalio informed me that the lines were messed up but everything was taken care of. He said that I was cancelled and the $42.34 hookup and service fee, plus the $27.24 would be refunded and no more money would be drafted.
I have yet to receive any money back. I contacted them via email on 2/7/06 telling them I wanted my money refunded right away and written confirmation that no more money would be drafted. There has been no aknowledgement to my cancellation or to the promise of a refund.
Vonage is a huge ripof, promissing no risk, full refunds, good service, before you sign up, - and giving you none of the such after they get your money. I never even opend the box with the equipment and I fear that another draft is going to be attempted. I would not reccomend Vonage to anyone! I believe it's nothing but a big racket.
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