I signed up with Vonage on February 10. I had expected great service from Vonage but what I got was far from anything positive. My intent was to transfer my current home number to them. They forwarded me what the call a letter of Authorization (LOA) in order to initiate the process of transferring ...
Vonage offers a rebate when you purchase their equipment, usually equal to the purchase price. I purchased their equipment at Best Buy and completed the rebate form online, only to get a card from them stating that the equipment number I gave them was incorrect (I verified - it was correct), and ...
Vonage. I had hardly say that name. My office telephones have supposedly been with Vonage since I first called them, 2/2/06. I was billed for the first month & equipment that same day. According to Vonage, my telephone #s weren't released by my previous provider until 3/21/06, yet they ...
Dear Sirs: This letter is to inform you of an experience no customer should have to endure. Today after waiting nearly an hour for your 24/7 customer service reps. To answer my call, I was accosted verbally on the phone by two of your so called "customer care" reps. I called, as I have ...
Vonage is quick to sign you up but to cancel that is another story. I have spent about 10 hours trying to cancel my vonage account. They do tell you if you cancel within 30 days you can get a full refund. Well when you decide to cancel you can't even get someone to cancel your account. I set up my ...
On December 13 I received our router from Vonage and hooked it up to start using the service. After hours of trying to get everything to work, we were finally able to make phone calls. We couldn't recieve any because we had a temporary phone number through them and they claim they were having a ...