Vonage. I had hardly say that name.
My office telephones have supposedly been with Vonage since I first called them, 2/2/06. I was billed for the first month & equipment that same day.
According to Vonage, my telephone #s weren't released by my previous provider until 3/21/06, yet they continued to bill my credit card (the ONLY way they will give you service is to bill your credit card).
I haven't had phone service since the previous provider cut me off, until yesterday when I called to cancel Vonage.
When I called to cancel yesterday (on my cell phone), they put me through to a tech (the only good one they have... Obviously reserved for cancellations only) who put me through a contortion of running back & forth from office to office, doing this, then that. After an hour & a half, I was ready to throw the phone against the wall, quit, cry or kill myself (maybe all 4).
Just about the time, the phones actually got a dial tone, I lost him & couldn't get him back (I think it was his quitting time). After that, the office phones rang, but I couldn't answer them. The fax works, but I'm not sure if it's Vonage (972-635-3455) or AT&T (972-635-9679). Both lines go to 1108 voice mail after 2 rings (1109 is the main #). My own vm greeting is somewhere in cyberspace (or Vonage just doesn't like it), 'cause it's never been used. I can call out on 1108 but the connection is spotty. Sometimes I can hear, sometimes I can't (which was a problem talking with Vonage but to their advantage, since they couldn't understand everything I said).
I came in 3 hours early today to cancel, whether they liked it or not. I was told I'd be charged a cancellation fee for not cancelling within 30 days (even though it took a month & a half for NII to release my #s). I told them to release my #s to AT&T. They said if I cancelled today, before AT&T requests the #s, I'd lose them, so I have to call them back when AT&T actually takes over. I demanded a refund of all charges since 2/2 (automatically charged to Mastercard) & to discontinue charging more. They again said I'd be charged $39.99 cancellation fee. I told them I'd report them to the BBB. (I was firm but kept my cool. It was hard to do since my connection with them kept cutting in & out).
I called Mastercard dispute department & filed a dispute for March & future charges but couldn't file for February. I was told if Vonage charged my account, they couldn't stop them, I could only dispute the charges. The only way to stop them is to change my card to another #. Just another way of being bitten on the butt by Vonage.
Since I have to use my cell phone bill in place of my office, that bill will be through the roof
I just want a phone & fax that work & to never have to talk with Vonage again.
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