Pro foot and calf massager / item # 651455 I ordered a foot massager via the internet and paid with PyaPal. They charged me two times ($654). After four emails and PayPals help, I received $327 back in my account. Three weeks later, I am still asking when will the item be delivered. After five ...
My 9 year old daughter has been asking for a frog for the past year. We were in the Mall and saw Brookstone had tiny frogs called "frog-o-sphere". After talking with the sales associate about care and how many they had die on them that were on display. He assured us they don't die easily ...
On December 10th I order six items as Christmas gifts from Brookstone because they guaranteed delivery by a certain date. I received an email telling me that everything was in stock and another email telling me that everything had been shipped. I even called to confirm this as I need these items ...
This has been nothing short of a nightmare. On October 27, I placed an order for a treadmill, totalling $586.19. Several weeks later, when I still had not received the treadmill, I phoned customer service and had the unfortunate opportunity of speaking to someone who had absolutely no interest in ...
I purchased a heated vest form Brookstone at the end of the summer. I used it once on the first day cold enough and the battery did not recharge a second time. I called Brookstone and was informed of their 30 day return policy and was told to call the manufacturer. After some persuasion the ...
If you buy from Brookstone, their off shore products are poorly manufactured and likely to not work or to break after you get it home. And Brookstone will NOT stand behind its own brand of products so beware! They buy so many off shore, Pacific rim countries' cheapie products from international ...