I too have had incredibly bad experience with their customer service. In October I was charged on my credit card for whitening gel I cancelled, never received the gel or my "free" replacement brushes. Have been on hold for a total of 3 hours and told my brushes would be shipped and they ...
Purchased the Sonic Toothbrush from infomercial back in April of this year. Replacement brushes to be sent every 3 months. Didn't receive them so I called and ordered the whitening gel also. I have been on their Web site several times now telling them I have not received anything yet. My credit ...
Ordered Cybersonic toothbrush from sonictoothbrush.com on 10/13/01 and still have not received product (today 12/3/01). When calling customer support—stated no record of credit card charge even though on statement. They asked for fax of statement and to date, no response. Tried to call on ...
I have been trying since Sept 28 to get my Cybersonic toothbrush. After countless lies by their customer service people - stories of computers being down and returning phone calls in 24 hours - I decided I would just contact the BBB about them. When I logged on and started searching I found this ...
For those of you who have had problems with Cybersonic and them not shipping product, please file a fraud complaint with the United States Post Office after filing your consumer complaints here. Here is the link: Since they ship via the Post Office, it should be addressed!!! ...
I was impressed by an infomercial for the Cybersonic Oral Care System, and decided to go online and order it. Gave out my shipping info as well as my credit card info. This was in late September or early October. Website seemed to process order, and said delivery would take place in approximately ...