I too have had incredibly bad experience with their customer service. In October I was charged on my credit card for whitening gel I cancelled, never received the gel or my "free" replacement brushes. Have been on hold for a total of 3 hours and told my brushes would be shipped and they ...
I have been trying since Sept 28 to get my Cybersonic toothbrush. After countless lies by their customer service people - stories of computers being down and returning phone calls in 24 hours - I decided I would just contact the BBB about them. When I logged on and started searching I found this ...
I was impressed by an infomercial for the Cybersonic Oral Care System, and decided to go online and order it. Gave out my shipping info as well as my credit card info. This was in late September or early October. Website seemed to process order, and said delivery would take place in approximately ...
I ordered the toothbrush May 26. It is now Oct. 19. I did receive the toothbrush, but in hearing the bad things about this company I decided not to open it, just to get a return tracking # and returned to sender. That was July 2nd, I am still waiting for my refund, and get the same story ever time ...
I see another person complained that Cybersonic didn't let them get their free toothbrushes. Well, I bought direct from Cybersonic, got on the free toothbrush replacement program, and never received any replacement brushes. I've been charged for them, and have called several times to hear numerous ...
On the recommendation of a highly-trusted friend, I purchased the Cybersonic Toothbrush from an Internet vendor, DentalMart. I love the brush, but when I attempted to activate the free-brush replacement program, I was told that since I hadn't purchased the brush directly from Cybersonic, it would ...