CitiMortgage purchased my home loan on 5/1/08. My April 08 payment, made to the previous holder, was not noted as paid in the CitiMortgage system. My first call was on 5/15/08 at 5:11 pm. I spoke to * #MG60359, who said I had made the payment to the previous provider and that I was making a payment ...
Citi Mortgage is ripping off its customers with excess interest, equity line fees, and not reporting insurance changes that can cost its customers thousands of dollars. They tried to charge me additional interest on my monthly payment in addition to two different fees for eliminating my escrow ...
I was stupid, well, there were legal matters that I didn't know. I put trust in my mortgage company to work with me to help or assist me in keeping my home/mortgage. I went through a forbearance agreement, los-medigation charged with attorney fees, re-installment fees, late fees and that ...
I have contacted CitiMortage customer service five times looking for information regarding my mortgage payoff date. I was told on all occasions that my mortgage would come due in 2036. I found this a little hard to swallow since this mortgage is a seven-year loan. On all occasions, I have asked for ...
Tried to payoff my mortgage with CitiMortage. Called to get a payoff quote and will not give it to me over the phone. Phone system said will mail within 7 business days. Did not receive on the 8th business day and went to a Citibank center to pay it off. While in the citibank, had to call mortgage ...
I bought my first home in 2006, and my original mortgage company promptly sold the loan to CitiMortgage. CitiMortgage made my first property tax payments at the end of 2006. In early spring they sent me a refund check, explaining little beyond saying my escrow had a surplus. As a newcomer to all ...