Hotels.com does not honor its price match policy. When called on it, their tactic was to stall in hopes that I would get tired of waiting for service. After booking a room with their service, I was searching for the B&B's phone number for some additional information. I happened onto their web ...
I used hotels.com to book an overnight stay in Birmingham, AL. Everything was fine until I received my statement and noticed I was overcharged for my stay. I called customer service, definitely overseas, to ask for a refund of the difference. I was told they could not refund my account. If they can ...
I booked a room on the phone with hotels.com. Was given a special rate. Accepted it and gave card. The confirmation I received minutes after the call was overinflated. I called back 4 times to get it fixed. No help froom off shore call center. No supervisors in company to deal with. Their other ...
I booked reservations with Hotels.com over the internet for a 2 night stay in Exton, Pa on May 24-26. My Visa card was billed for $152.00 a night for each of the 2 nights. When I checked out the hotel gave me a copy of a statement showing a charge of $129.20 a night for each of the 2 nights. ...
I had booked a hotel, and they was incorrect information about free parking, I canceled by reservation within 3 minutes, and they want me to wait 30 days to get my money refunded. I had my bank of the phone and asked then to send a fax to confirm the cancellation and they refused repeatedly. My ...
This is the letter I sent to hotels.com after spending over an hour on their customer service line, being transferred to the wrong person or cut off four times, being called an asshole by customer service and not given a straight answer as to why none of the prices quoted on their recent "New ...