Hotels.com American based agent, Terese, told us that we could reserve "the last room available" right then, verify the beds and pet policy, and that if it wasn't what we need, they'd refund our deposit in 24 hours. We contacted the hotel directly and learned that their policies did not ...
I arrived in Manila late at night on 1/31. The Hotel was of very low quality. The room was horrible. There were people in the hallways. Low income for sure. I declined the room. They cancelled the reservation. Called hotels.com and spent a long time before an agent said she made reservation at ...
Hotels.com does not honor their price match guarantee when a coupon is applied. On Nov. 17th, we booked a hotel in San Antonio for Saturday through Tuesday. The rates were $189.99, $144.99 and $144.99 respectively. We also had a ten percent off coupon that we applied to the total. On Nov. 25th we ...
A reservation was made with Hotels.com for Sat 9/17 at the Spa Resort Casino in Palm Springs CA. Due to circumstances beyond my control, I was unable to stay at the Spa. 3 PM Sat 9/17 I telephoned the Spa and regretfully informed them of my situation. The Spa then referred me back to Hotels.com, ...
July 3rd my sister and I decided to go to San Diego and I called HOTELS.com reservation line to redeem one of my 'rewards' and book a room for one night. I spoke to a Jonathan (I believe) and booked my one night stay at the Comfort Inn Convention Center/Gaslamp hotel in San Diego, CA. The ...
In March I contacted Hotels.com to make a reservation for a spring break trip for my kids and youth pastors from our church. At the beginning of the conversation they had three rooms available. I gave my information and was put on an extended hold, only to have a rep inform me when she returned ...