This is the letter I sent to hotels.com after spending over an hour on their customer service line, being transferred to the wrong person or cut off four times, being called an asshole by customer service and not given a straight answer as to why none of the prices quoted on their recent "New ...
I reserved a room through hotels.com and they charged me 108.00. When I got to the hotel they told me that there price was only 79.99. I called hotels.com and they said that they would refund me the difference and that it would be directly returned to my credit card but it never was. I have called ...
We tried to make a reservation on Hotels.com for one night during our last night in Venice Italy. We got an error message, so we made a reservation using another service. According to the error message hotels.com did not make the reservation. 4 days later, when we got home, I found a charge for ...
We booked a room on hotels.com at what we were lead to believe would be a Ramada Inn in Danville, IL. When we arrived at the hotel address very late in the evening we discovered that the hotel was no in fact a Ramada, but some no name hotel that had lost its Ramada affiliation a year ago. The hotel ...
During the week of December 25 several family members decided to go to New Orleans for the French Quarter Festival in April. After lots of searching on the Internet we contacted Hotels.com to book the hotel we chose. We wanted 3 rooms with two double full or queen sized beds in each. We gave credit ...