The installer came to my house on Feb. 14 to install the service. He spliced wires together from another installation that occurred before I bought the house. He also said he did not have to install any new satellite dishes because there was already one on my roof. He took over 5 hours to do the ...
We signed up for a 12-month DVR package with DirecTV, which was bundled with Qwest's phone and DSL service, in Feb. It was clearly advertised that the term was a 1-year commitment. I still have the copy of our sales receipt, which clearly states, "You agreed to maintain your current ...
In September, I fired another major satellite provider for failing to provide adequate customer service. Their replacement: DirecTv. Just when I thought I had seen poor customer service, DirecTv showed me a new level of how not to do business. First, their contracted installers did not follow ...
I signed up for a programming package in late March. I was told the bill would be approx. $76/month plus 4 installments of $39.99 for MLB Extra Innings, with free installation and shipping. My credit card was billed the shipping for the equipment, which I did not dispute. My 1st month's bill was at ...