I had assurrance wireless on Jan. Supposed to be for 1 year. Got stopped in november. Never recieved a recertification letter. I faxed a complete application w/docs twice. Also mailed application w/docs 3 times. They claim to not have recieved it. But I did talk to one guy who saw 5 applications on ...
I ported my phone number from Sprint to Assurance on Thur 4/4. I was told it would take 24 hours. I could not check Friday night nor Saturday. When I checked on Sunday, Assurance first put the blame on me for cancelling the sprint account which I did not cancel. I was told that I needed to call ...
My phone is unable to get a signal where I live. It doesn't matter whether I am in the house or outside. There is no signal. Yet, if I drive 30 miles to Spokane, I get a signal. But between my home and Spokane I get no signal. This started Monday at midnight and it is now Thursday. I have talked to ...
I had a free phone service with Assurance and this month I didnt receive my free minutes. I received several emails and text messages in another language which I could not read. I attempt to call customer service, what a BIG mistake and a BIGGER waste of time. I called and a lady answered the phone ...
One cannot have two Lifeline phones. Assurance fails to tell subscribers that upon joining. They realizeyou may have an existing Lifeline after a few weeks and send letters stating people cannot have two Lifeline services. The letter states that if you want to continue your other service and cancel ...
Assurance phone takes your minutes away in a call that didn’t last one minute. My last call was only 52 seconds and it deducted the minute anyways, a call that lasted. Also sometimes it doesn’t even call or send text messages, there’s the phone icon as if it is calling but there’s no sound and then ...