Dear Repairman ID #9939, We had a hot date scheduled for today between 4-7pm. When you didn't arrive by 7:00pm I worried, but decided to give you the benefit of the doubt... We all have long days.By 7:45 I got really worried - maybe something terrible happened? I decided I better call Sears who set ...
I have had this since Sept. 2009. It has spend more time at the repair shop than at home. I picked it up yesterday afternoon. This was the third time there. From the second and third time there, it had only elapsed one month difference. The repair parts dept. Has spend more in parts than the actual ...
I called your home repair Tuesday July 12th at 9:30 to make an appointment for a continuing issue with our dishwasher. I was told by your schedulers that the earliest appointment was for Tuesday, July 19th between 1 and 5. When I arrived home from work on the 12th there was a note on my door saying ...
I scheduled a repair of my washer for June 7. Sears requires you to choose a time slot either 8a to noon or 1p to 5p. I chose 8a to noon. I arranged a day off from work. I chose the morning time slot because I had another commitment at 4p. At 11:40a I received a recorded message stating the ...
Was scheduled for 7-9am appointment. No show. Called customer service at 9:15 and was told technician was running late. Called at 11:15 and was told technician would call me back. Called at 12:15 and asked to speak to supervisor. Was told that the time slot was not a "guarantee" and that ...
I just spent 1 hour on phone w/two national Sears phone numbers AND unanswered calls at local Sears trying to see if they had a freaking product in stock to take to a dying relative. No answer! ...