On November 1st we called to request repairs for our Kenmore dryer. The girl we spoke with was almost entirely focused on selling us the $195 "warranty." It took over 10 minutes to actually get an appointment for the following Saturday as they had no other times available. Saturday came ...
So I waited at home all day today for the Sears (actually A&E) repairman to show up. The first few phone calls I got were on my home phone, even though the repair request and my morning discussion (with some nice lady in India) made it clear to use my cell phone. I was informed a few times in ...
We needed to replace the walking belt on our tread mill from Sear's. I ordered the replacement belt from Sear's Parts and had it shipped directly to our residence. Once the order was completed, the individual that placed my order asked if I wanted to schedule an installation of the belt by a Sear's ...
After making an online appt. To have refrigerator repaired, I called the cust service department directly. First call got a recording that said they were closed (which they weren't). 2nd call got me in. The nice gentleman rescheduled my online appt. For the next morning (today) for between 8-12, ...
I placed an order with Sears for a repairman in Santa Fe NM for my ASKO dishwasher. A guy from A&E Factory service shows up without calling first (Sears bungled my phone number). He looks at the DW and can´t even find the model number. I had to find the manual to show him. He wasn´t sure where ...
In February I called to renew a Master Agreement on a refrigerator purchased in 2007. I paid for it over the phone and was told to keep the existing agreement paperwork and it was back in force. I then requested a service call to check the ice maker because it was slow to make ice. The tech was ...