I made the mistake of trying Vonage's 30 day free trial. On the day that the phone number was transferred over to them, I lost phone service. After spending hours on the phone with their technicians, I was told that my house wiring must be incompatible and they would help me to transfer the phone ...
I signed up for Vonage in 2004. Up until a few months ago I loved it. When it dawned on me that I was wasting $35 a month for a phone I have only used 3 times in 2 years, I tried to cancel. This started 5 months ago. You call, you sit on hold for obscene amounts of time. I called this company 18 ...
Requested support they stated the the support could be ready to go in 2 to 3 times. Support never worked. Got the mod. Three months later. Named on 09/12/07 at 10:15 am was informed my delay could be less then 5 mint. Was on-hold for around 15. Speak with repetition. Port. Told him that I needed to ...
Nothing delivered as promised! Pathetic install problems, poor sound quality, unreliable service, terrible and deceptive customer service, long hold times, misleading information, impossible to resolve disputes, "our supervisors don't take phone calls" policy, cancellation request issues ...
I signed up for the $24.99 plan - Unlimited local and long distance calls anywhere in the US, Canada, Puerto Rico and select European countries. They recently changed my account over my objections to a $99.99 plan because they are trying to tell me that I am a call center. It is our home number and ...
I moved my phone service to another company at the end of April 07 and the phone number was "ported" shortly after. Although I stoped using the Vonage service I continued to be billed for 5 months because I didn't "close my account." The Vonage representative proceeded to ...