I've had Vonage for quite some time now. 5 months ago, I added a FAX line to the 2 phone lines that I already had at $9.99 per month. When I happened to notice the bill as it came across my desk, I found they had been billing a full 24.99 for the line. When I called Vonage, they refused to credit ...
Vonage will not allow cancellation on-line because they want to spend 15 minutes on the phone convincing you not to cancel. You cannot remove your billing information to stop them from billing you. Once they bill you, you cannot get a refund, even if you cancel service. After 16 months of uneven, ...
I bought the V Phone from Vonage for my lightweight. I expected for overnight shipping and was instantly billed for that price and also the system was delivered. The unit came and instantly closed up my lightweight. I connected it to my pc. It instantly closed up the pc. I named their tech-support ...
We've not had the opportunity to get incoming requires 8 times today. Regular calls to Vonage lead to the response that it's related to the carrier, not Vonage, they CAn't title or give a contact for that carrier, and Vonage technicians will work about it. Coincidentally, your day the issue started ...
I recently called to sign up for an account. I was disconnected before finishing the process and before I was able to inform the representative that I had changed by mind. She had failed to mention earlier that I would be required to set up a direct debit. She set up the account anyways. When I ...
I was interested in trying out vonage. The quick hook-up resulted in a longer then 2 week period without telephone and internet. After this we couldn't talk on the phone when we were on the internet. Also it takes me about 20 tries before i can succesfully send a fax. Furthermore the voice quality ...