Watch it when going for a new cellular phone or a change of your plan... I had it happen twice where I wanted a 1-yr service agreement and somehow was lock into a 2-yr agreement... Not sure if the salespeople get a BIGGER commission for doing that, but I do know that the company is making a larger ...
I sent my payment (due 21 October) on 17 October to Verizon Wireless. They waited until 24 October to cash my check and have just charged me a late fee. There is no way it took four days to get to a Texas office. Has anybody else noticed them doing this? They also have a notice that they will ...
I really knew better than to go back to Verizon Wireless, as they have serious customer service issues, but this one takes the cake. I recently deployed to Iraq, and left my two phones back in the states, one for my wife, the other for my daughter. My daughter's cellphone was stolen, but the theft ...
I placed an order on Monday, October 22 on the internet to add a line to my account and a phone that was free with the Internet offer. I had not received a response except "pending" in my E-mail so I called on Tuesday for a status on my credit report. I was informed by that representative ...
On 6/12/07 I returned a cell phone crediting back a returned product to my credit card. Their main excuse? Verizon, this behemoth company - their West Coast computers can't access the information on the East Coast computers! I have conference called between the 800 number customer service where was ...
I discovered the hard way that just because a store has the Verizon signs and sell phones and accessories, doesn't mean they are a "real" Verizon store. I bought my new Cherry Chocolate phone at the store nearest my home thinking it was a real Verizon store. Little did I know it wasn't.in ...