I'll keep it short and to the point. My first experience involved Verizon's phone insurance. $5 a month for "full coverage." When my phone broke I went to a Verizon store, and they gave me the phone number of the insurance company for me to handle the claim. Um, okay... I called, two ...
We all pretty much accept that if we make a 45-second call it's billed a minute, and a 1-minute, 4-second call is billed as 2 minutes. But even after allowing Verizon wiggle-room for that questionable practice, my bills reflect being charged for thousands of minutes of time I didn't use... And I've ...
Back in November/December I called Verizon Wireless to complain about the poor coverage at my home. Customer Service said they would send technicians to check the area. A few weeks later they called and confirmed the marginal coverage in my area. Through several telephone calls to Customer Service ...
I had a Verizon cell phone with them back in June. After the first month, I started seeing all of these charges for calls being made that I had no clue about. I was the only one to use the phone, and I explained that to the customer service reps, not a single one would help me. Everyone I spoke to, ...
One of our cell phones no longer works correctly—the display area does not light up and show numbers dialed, info, etc. The phone is under manufacturer's warranty for 1 year and should be replaced. The rep claims it has been water-damaged. He could not show me how he came to that conclusion—and in ...
I received an outrageous bill three months ago for about $350. I have a family plan with three phones. My wife and son claim that the minutes charged to them were incorrect, and I know for sure that the minutes billed to me were wrong, because I rarely make calls outside of the supposedly ...