When we checked in at PDX the customer service agent was rude, and did not print out the boarding pass for our infant for our return trip home from Cancun Mexico. We were forced to pay again in Mexico. Also on our departing flight from Portland Oregon United lost our bags. We were stuck in Mexico ...
I want to write about United Airlines in this letter. I want to make this long situation short. On Christmas Day I flew to Columbia South Carolina from the Dulles Airport in Virginia. When I flew out I was denied bag check-in because I wasn't within the 45 minute time period. I thought it was 30 ...
It seems that since United Airlines emerged from Chapter 11, they no longer have a policy in place for damaged "soft" luggage according to Kathy Blanchard, the attendent at the United Airlines baggage claim office inside Tucson Internation Airport, Tucson Arizona. The definition of ...
I am a Premier Executive with United's frequent flyer program. Typically when I go to the sight I log in and book flights. Recently I checked the flight availability and price prior to logging on with my frequent flyer number. After logging in the price went up $400.00. I suspected a mistake, ...
The last 4 times that we used United our existing reservation was changed to flights with longer layovers and longer flight times. Not even one flight that we had booked in advance remained as we had booked it, the new flights that were "created by the automated system" resulted in up to ...
United Airlines customer service is outsourced to India. So callers get to talk to a nice but condescending person who is not sufficiently empowered to resolve serious issues. If you call corporate to speak to one of their customer service folks, you are promised a return call within two days that ...