They turned a 3 hour flight into a 12 hour ordeal through their own mistakes and repeated bungling. They offered absolutely no concessions to the horribly treated passengers at all. ...
Bought "Duty Free" jewelry on a flight from London to Los Angeles. Merchandise was in a sealed package and when we opened it at home we saw that it was defective. We called UA had to talk to 5 different customer reps until the last one told us "we don't have anything to do with it, ...
Last July I went to Las Vegas. When I arrived there my luggage was lost. It took them 3 days to find it but I did get it. The real fun started when I tried to go back home. I got to the airport, they had canceld my return ticket and wanted to know how I got to Las Vegas! I told them that they had ...
I flew United from DC to Toronto. I was scheduled to arrive at 4PM and Arrived at 2:00 AM. I missed a team practice and was cut. Then United managed to loose my luggage including my sports gear and the suit I had planned to wear to a meeting the next day. United offered to reimburse $30.00 for a ...
I purchased tickets online for a trip from Portland, OR to Wichita, KS. The trip was scheduled to depart on Dec. 28 and return Jan. 4, with a total of $2,000 for my wife, two kids (ages 2 and 4) and I. The Portland-Denver part of the trip was handled by Alaska Airlines, who did a great job. For ...
Took a trip and it was a disaster! Flights were delayed both ways, going and coming. My luggage was put on the wrong flight, touch screens in the terminal would not work when they changed my flight, incompetent flight attendendant which was her second day on the job didn't know what the heck she ...