I have decided I'd rather go without products than try to shop at the ULTA at Gurnee, IL - across the street from Gurnee Mills. This is the third time I've gone to this store (weekday, evening) and stood in a line of at least 8 patrons waiting to checkout, while only one cashier is at the front. ...
Manager did not return phone call. Customer Service did not return phone call. District Manager did not return phone call. Customer Service Manager didn't return phone calls at corporate headquarters. They are a joke! Entire corporation does not care about customer service. Problem with salon, ...
I made numerous attempts at placing an order on line. The website is a nightmare. I called and a customer service rep stayed on the line with me until the order was processed. I did not recieve my item and my account history shows no order history. I made the purchase with a gift card I recieved ...
Never received credit for the actual 375.00 I spent in reward points. Contacted customer service and was told "they didn't see the purchase". I was looking at my bank statement and it clearly states when and where my debit card was used. I tried to explain and no response! ULTA IS ...
Whenever I need to buy something beauty related I always go there! I love my store in Summerville, SC. Not only have I never had a problem returning things that I didn't like (even after trying them), but I feel like the associates are truthful. I asked one sales associate to help me match up my ...
PAIGE, scalped me! Went back to have manager fix it but by then it was less than a 1/4" of hair on the sides of my head. Fresh color they did all cut out had to recolor. Although not charged for 2nd visit still was charged for 1st visit and now two tips! Wearing a hat the past two weeks from ...