This guy we dealt with was just rude rude rude!!! He kept mouthing off at us, hang up the phone even before we were done. Did not give us time to ask questions face to face... He was nasty. Never going back there again ...
On our trip in our U-Haul, it was raining heavily. Half of our belongings including a record collection was damaged by water because the truck was leaking. Luckily we had insurance right? NOPE! They've just written saying that they don't believe there was any negligence on their part. About $25000 ...
I reserved a truck and trailer online. Then I chatted with a rep. Online as I had some questions, and she stated that the original quote was wrong. Then she stated that she was going to place a note in the system so they would honor the original quote. The town next to me called me a couple hours ...
I reserved my truck weeks ago. This morning I received a call from a different location wanting to discuss my reservation. I questioned why a different location would be calling me; they couldn't answer me and said they'd call me back. An hour later, I got an email from the "traffic control ...
First of all let me tell you, you guys have very rude customer representatives. You should fire them all and hire new ones who are polite and know what they are doing. If you continue providing this kind of customer service, it won't be long that you would have to shut down the company. I called ...
Let me tell you, when I placed my order I chose a location which was near to my house and before one day of moving, I checked my order status and they moved it to a place which was very far from me, I called customer service and let me tell you she was talking like she was my boss! What the hell! ...