After reading some of the mail by the other victims of U-Haul on your site I consider myself lucky! I had no troubles with reservations. I saw the truck on the lot, asked to rent it, put it on the plastic card and drove away to load up. Thirty miles down the road the rear-view mirror starts ...
I ordered a 17ft truck, they gave me the biggest one they had, it didnot have a/c, the lights on the trailer didnot work, one of the tires on the trailer had hunks of tire out of it. I called the place where we picked it up and the man told me if it broke down to call the 1 - 800 number. After it ...
In June my family and I rented a 26' U-Haul and auto-dolly to move from southern California to Tennessee. It turned into the trip from hell, in addition to costing us over $8,000. I questioned the condition of the brakes before leaving the rental yard, and the attendent said they were fine. After ...
This is one of those stories that are hard to believe. It is LONG but you will be SHOCKED if you read this. My husband and I rented a U Haul truck and trailer to transport a vehicle from Southern CA to Northern California. During our trip the trailer blew out a tire. We called the emergency call ...
My experience with this independent U-Haul dealer was simply beyond belief. I reserved a truck for an in-town rental. When my husband and I arrived to pick it up, the manager demanded my SSN to complete the transaction, which I refused. He indicated that he wouldn't rent the truck w/o this, and ...
Over a month ago I placed a reservation by phone with my local U-Haul. I told them I wanted a truck for August 2nd and I gave them my name, address and credit card number to hold the reservation. They then gave me a confirmation number, which I wrote down. On August 2nd I arrive at the U-Haul ...