I have been a customer of TXU for over 20 years but I have now had enough. I lived in 1,900 sqft home for 12yrs. My A/C unit is electric while my heat is gas. My TXU bill is typically around $120 during the winter and peaks at about $380 during the heat of the summer. My kilowatt usage is around ...
I moved out of my house June 30th and notified TXU a month before my move my date of vacancy. I asked them to shut my services off on that day. Electric utilites (and all other utilities) were shut off on my date of vacancy. Somebody else called TXU and had the electric services turned back on. TXU ...
I requested a simple procedure, to change service from an existing electric meter to a new one. An appointment was made for the following day for the serviceman to meet with my contractor. The serviceman did not appear. When I returned to the city after being away for a week, I began calling on ...
My husband and I are selling a home in North Central Texas. We signed up with TXU energy to provide the electrical service. For several months we received bills ranging between $20 and $25. The home is completely empty. Thermostat set to 62 for the heater, just to protect against frozen pipes. So ...
July I was getting hit extra hard at my small store in Dallas on electric bills, and I felt like I was being overcharged so I called to ask TXU for help. I thought maybe there would be a better plan out there to help save money. The first representative I talked to said that TXU provided a new plan ...
We received several conflicting statements for electric service. Several telephone calls to attempt clarification took more than 30 minutes each. Kept getting transferred to different departments and "customer service" agents. Agent refused to allow contact with a supervisor. I paid the ...