Time Warner bundle service has been a nightmare for me since January 19. I haven't had all three services running since I started. I just found out that they tied the phone service into my renters AT&T service. I have had 7 house calls and have spent over 30 hours on their phone with them. Now ...
I can truly relate to the previous complaints on Time Warner customer service! Last Wednesday, 4/16 I called because my internet stopped working. They ran diagnostics and found that I had to have a service appointment. Of course, the earliest possible date is Monday, 4/21/08. Someone called me ...
On Tuesday, April 15 a Time Warner representative came to our home to install the digital telephone modem which would also provide our internet service. My husband observed an insect walking on the modem box and asked what it was and the employee seemed dazed and confused. After the installer left, ...
Time Warner consistently raises my cable bill probably every quarter. I called 3 times to get them to lower my bill and they hung up on me every single time. The internet goes out probably 1-2 per week. My suggestion is to stay far away from Time Warner! ...
I ordered Cable with a DVR/digital box for our home. We took installation to two rooms, as it came with the installation package. We did the other rooms ourselves. This was right before Christmas. Our kid complained incessantly that he could not get higher channels on his tv without a DVR. At the ...
Time warner cable's customer service is not worthy. After many lengthy hold time over the phone, you end up talking to non-experienced workers directing your call to only another person with no knowledge of the business. I signed up for the service because of the rebates offered, yet, over three ...