I had an account with T-Mobile for over 10 years (originally through Voice Stream), which I closed out in March. The customer service representative confirmed nothing else was owed on my account since I was not under contract, and shut down my phone service at the end of March. I was not contacted ...
My phone plan was changed to where I was paying. 20 per text message which resulted in over $100.00 in texting charges. I did not find out about this until I got my bill. I called customer service & was told nothing could be done about the charges because it was beyond the billing cycle. (My ...
I agreed to a 2 year contract through the loyalty division of t-mobile for $69.00 a month for two lines with text and internet included. I get charged $20.00 for the first month and now the bill is $101.00 every month. The contract was verbal and recorded. I asked them the terms several times to ...
I have been a customer of T-Mobile for years. Recently, within the past six months, my coverage has been horrible. I contacted customer service and was told the reason was the area I was in and they were working on the problem. Not to worry, the problems would go away in 14 to 21 days. Two months ...
I was having on going issues with my home phone service from T-Mobile. After the 3rd call to customer service I noticed wait times went to 2 hours. Someone from T-Mobile finally admitted that numbers are tagged to go into long wait times even if there are no others on hold. I have 5 lines with ...
I had been a loyal customer for about 12 years. About a year ago, I called T Mobile to ask how much longer my contract was. They told me on June 16th my contract would be over. When my contract was up, I was supposed to have the option to continue using the service monthly, with no contract, or ...