I was contacted by Allied collection agency concerning a debt on a cell phone account I had not opened and had no knowledge of. An unknown party obtained my name and social security number and opened the account with Sprint/Nextel. I am extremely disturbed with Sprint/Nextel practices because: (1) ...
Four months ago Sprint stopped sending me their "highly valued" email bills (they had urged me years ago to go paperless). They then the following month added a late fee for failure to pay the bill (that they never sent). Having discovered this when visiting my account on line, I called ...
I was a customer of Nextel for over 3 years. When Spint took over, I was never informed (even though they say they mailed me something). Service was aweful from that point on. The reception was terrible and their idea was a new phone. I didnt realize that everytime they offered to do something they ...
This company misrepresented and falsified information so that I would be charged excessive fees due to the fact that my end date was fast approaching. Let me explain... I purchased two phones with a 2yr contract on August 15. On my last bill, I received 400$ in cancellation charges. I called ...
I called Sprint on July 16 to inquire about a new hibrid phone that they were saling. They switched me over to Nextel saying the phone was from Nextel. I spoke to a customer service representative asking him a few questions about this new hibrid phone. I explained to him that I was currently a ...
On June 22, I asked James, the Sprint sales associate, for a Fair I had a $33 credit. As instructed, I removed & reinstalled the battery. I still could not make a call. I placed a call to the Tech services. After waiting 32 minutes, I hung up. I called the Tech services again Saturday morning. ...