Ordered a Shop Vac from sears on 7/4/08 via the web site. They charged my credit card right away. The web site still shows the order is in process and will ship in 7-9 days (although as I write this is 8/21). I contacted sears on 7/30 - they tell me they decided not to sell the item at that price ...
I placed an online order for a TV on July 7th. The receipt indicated that the TV would be available for pick up in approximately 11 days. My credit card was charged immediately. The item was delayed twice. On July 29th, I attempted to cancel the order. Eventually I called the White Marsh store. I ...
When you call their customer service dept. to schedule service, you are thrown into their national phone pool where the reps cannot help you because they do not know and cannot understand the English language. ...
I recently ordered three Craftsman ball-bearing tool chests from Sears.com. Total cost around $1000. Here's my experience: 1) One tool chest arrived, as promised. 2) One tool chest got lost and was then damaged in shipment. Sears emailed me that UPS had it in transit. In fact, after several ...
I purchased a Dishwasher from this store and paid for installation charges. I signed an installation checklist which stated " Sears assumes the customer's existing facilities are up to code and can accommodate a basic installation." At the end of the paragraph it says: "If additional ...
The only high definition TV I have burnt out June 30th. I figured I would take it to Sears granted the store was really close to my house (nearly within walking distance). I have always taken my equipment to Sears and never had a problem with the repair center until now. I put the TV in the ...