I like the products offered and the prices BUT the return policy is difficult at best and appears to be designed to dissuade the customer. I would not be surprised if it is purposely designed to frustrate the consumer and get them to just say " forget about it - I will just keep the item (s). ...
Ruelala certainly does not appreciate their customers. Their " customer service " should be renamed " customer disservice." All they are able to do, or are prepared to do is say that they are sorry, but they do NOTHING. I ordered a large item from them as a present for a ...
I had to put in a dispute with my credit card company because ruelala.com won't refund me my money for a purchase in which they sent me the wrong size... This has been going on for weeks and several phone calls later = no results... Buyers beware! ...
You know the issues. You do a big email campaign to let the buying public know there is a great sale coming up. We then try to get on your site and cannot. 20,30 minutes or more passes b/4 we can finally get online. Then we sit & spin while waiting to buy something, only then to find that ...
Ruelala.com has some of the best discounts on some of the best designers. Unfortunately, they've also discounted their shipping contracts so they have no flexibility in helping you. Their contract is set up so you only get one shot of receiving your package. It also seems that their website ...
This company has serious issues with their server or something. They do a great email campaign telling customers about these great sales coming up. We spend the time to be there when the door opens, then cannot get in. After trying for 20 minutes or more (wasted time & FRUSTRATION!!!) sometimes ...