Ruelala certainly does not appreciate their customers. Their " customer service " should be renamed " customer disservice." All they are able to do, or are prepared to do is say that they are sorry, but they do NOTHING.
I ordered a large item from them as a present for a friend's birthday party. As the time drew closer and I noticed that the my order history reflected that the order was still being prepared for shipment, I called them to alert them to the fact that if they did not expedite the order, I would not receive it on time. They informed me that they thought that the company that was shipping it had probably sent it, but had not updated the the order history.
When I asked them to check on this they told me that they were unable to do so and could only submit an enquiry if the date of delivery had come and gone.
I even spoke to the corporate office and got through to Veronica Ortiz's voicemail, who I was told was the head of customer sevice. I left a detailed message about my fear that the package would not reach me on time and have never heard from her or anyone else. Her message actually says that it could take them 3 business days to get back to a customer.
Well, the date has come and gone and I have not received the package and was very embarassed to go to a birthday party for a very close friend without the present I had planned on giving her. I actually bought a " token present " so that I did not come empty handed.
I will not be a customer of Ruelala again. I have not been appreciated by a company that happily takes my money and and misrepresents the date of delivery and then will in no way assist me in trying to track the status of said package. They do not deserve to be in business. The first rule of business is to make sure that the customer is not only respected, but also appreciated. Neither values were displayed or employed.
I would think carefully before giving them your money. You have to pay for shipments and if it is not what you expected you have to pay for return shipping and are denied direct credit to your credit card. They credit your " Ruelala account " which means that they keep your money until you find somethig else on their website that you may want to purchase. You can go round and round in circles. Nobody should have to endure this type of abuse. It is not worth it.
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