In August I called Qwest (my longtime telephone company, but soon never to be again) and spoke to a representative regarding a matter on my home telephone service. When that was finished I was then given a sales pitch for Qwest DSL, and told by the representative that "if I signed up now I ...
My cell phone did not work in the area of west va. I was in - needed to make an emergency call from hotel. I followeed their procedures on the phone (automated). They claimed they would give me a rate schedule. Once they had my card no. The call was connected but a rate schedule was never offered. ...
On June 20 I contacted Qwest communications to obtain services for telephone and DSL internet. At the end of the call I asked the rep., who I thought was very helpfull, how much the bill was going to be when I got it. He was reluctent but explained the bill was going to be for 2 months and would be ...
They added dsl services to my billing with no request by any individual in my residence, it is my understanding that my local phone line will not support dsl service and I dont even have a dsl modem, which I have already called and explained to the company. They had assured me that it would be ...
I had several calls with Qwest Salespeople and none of them disclosed all fees involved in setting up 6 lines for our business. After receiving our first bill for over $1000 I talked with several Qwest representives and they escalated my concern to a manager that told me the same thing. Her name ...
In June of my mother-in-law gave us a letter sent to her address with my husbands name on it. He has never lived at that address.inside was a bill from a collection agency, First Revenue Assurance, stating that he owed Qwest $71.87. We tried to contact First Revenue Assurance to clear this matter ...