This Company's policies are out the door, I give them a call during the holidays and I was lucky to get someone on the phone, I give them my model number of snowmobile, a Polaris Indy 500 Classic Touring, and I need a Drive clutch for it, so they gave me a quote of $309.95 USD for that which is ...
We took our riding Toro lawnmower in to Pat's Small Engine Plus to have a belt replaced and a new blade put on it. They had it for two weeks, and when they finally got it done today and we brought it home, I started it up immediately to begin mowing. The mower sounded TERRIBLE, like something was ...
As others have stated, PSEP has HORRIBLE Customer Service. When their Parts Dept. Gives u incorrect info, too bad. The problem then becomes yours (ie, they take their restockiing fee, don't refund for shipping, etc.). If u call abt. It, u get the previously-described rude Brian (Office Mgr.) - who ...
I received a caruburetor that had the Air Screw broken off flush with the main body. I talked to several rude people at Pats Small Engine Plus including Brian the manager. He told me that they would be glad to send me another one if I paid for it now and they would only refund me for the defective ...
I placed an order for parts in the middle of September and I'm still waiting for them to arrive. I called numerous times and each time I was provided with 3 different dates to when my parts were supposedly shipped. The last email that I recieved said for me to wait another week and if they do not ...
I ordered two lawnmower blades. I received some fuel line, rings, tubing, and other small parts; no blades. I emailed PSEP about the error. They did not respond. After a few days I emailed them again. This time they responded, saying they would ship the blades. They wanted me to ship the incorrect ...