We booked a hotel in Myrtle Beach SC a month in advanced, received confirmation email 2 days before, and only to drive 8 hours to the hotel to find out our reservation had been cancelled four days before!!! We were never notified, called, emailed, regarding this cancellation. We arrived on July 4th ...
Tried booking 4 airline tickets on their web site and got a message saying that the transaction couldn't go through (didn't say why just didn't) so I tried again with the same result. Then I decided to call customer service and they tied it 3 more times with the same result. Then the non English ...
Have used Orbitz for several trips. Successful until it came to going abroad and extended trips. Disappointed in actual help to make decisions as well as ability to communicate with the customer service person we were working with. Orbitz will not take responsibility for the mistakes. Will not be ...
Today I spent an hour and a half trying to reach customer service in order to change some tickets. I tried doing it online, and the website pointed out the penalties involved which were acceptable to me. But in order to change the ticket, one has to call customer service, and when I called the ...
DO NOT book any lodging through Orbitz when the reservation is for that day. When a recent snowstorm shut down the Denver Airport I decided to make a reservation to assure I would have a location if I could not fly out on that day. Although the site had "Cancel by 4:00pm" highlighted. ...
On a recent driving trip to Florida, we used the Orbitz iPhone app to make hotel reservations for the night.in all 3 cases, my credit card was charged more than the hotel receipt shows. DO NOT use Orbitz! ...