I have been dealing with a return with Newport-News for over 8 months and they still do not have it straight. It is almost comical, if they weren't destroying my credit rating in the process. Below is a copy of a letter that was mailed to the President of the company thanks to a posting on this ...
I place an order with Newport News on 8/28/08, my order came up to 171.95. I use promotional codes that took off 20%, free shipping and deferred payment. When I received my confirmation email it showed the 20% deduction, free shipping and deferment with a balance of 137.95. I was to receive a ...
Newport-news: I ordered three items express delivery for a vacation I was taking. It took almost two weeks to recieve my merchandise, then I got charged for the insider pass? Whatever that is. The website I was given for this "insider pass" did not even work. Buyer beware. ...
I had a similar issue as another poster on here. I purchased some items and needed to return them (faulty zipper on a dress). I expected them to apologize, send me a new dress and wait for my return but I was told I would need to pay for a new one in order to get it in less than 6 weeks. So I said ...
Sent something back (at my own expense... Paid $3 USPS instead of their $7) and they rec'd it on 8/27 according to USPS... I have proof. Took several emails and phone calls to get them to admit they received it, but they claim 9/2... Conveniently adding 5 days. All I get from them now is the ...
When I order from Newport News, I get no order confirmation email with the information of the items I have just ordered from Newport News. Again, I know I can and do visit my Newport News Cust #, but the information is sparse at best and Newport News provides this information and according to one ...