This is the worst product on the market. My Magic Jack unit would not call 4 different local prefixes. I was on Live Chat 4 different times trying to resolve this issue. I spent 4 to 5 hours on Live Chat total which I thought was ridiculous! All they told me was that it was a problem on there end ...
Tried to get MJ to port my number over to a cellular provider and spent the last 6 hrs trying to get them to give me the correct information for the port request to go through. It was like pulling teeth. There customer service is horrible and there so called "Top 10%" reps, well lets just ...
The quality of Magic Jack is nothing but a joke. When a call comes in you can't hear the person, only every other word, then when you try and get support they don't have a clue what to do, I have 6 friends that have MJ, and they all put it in the round bucket, meaning they never use it because of ...
I am sharing my experience below. I am providing this information solely as an investigative resource for potential consumers to use before making a decision as to whether or not to use this service. I typically used the Magic Jack phone a couple of times a day, one call might be short duration. ...
I renewed my service and due to technical/system failure, I did not receive the number I had. However, when I contacted the customer service, they refused to cancel my order nor they would give me a credit. Even I asked to just replace the number but all they did was refuse When I asked for the ...
Ordered 2#units magic jack plus, payed for two gold plans, next day told me to cancel order, showed me what happened to her, the only way to contact them was by via chat room, while getting sent from one person to another, as soon as i mentioned cancel the order, 6/25, iwas cut off, after more than ...