My wife booked a room thru Hotels.com in June and had all the confirmation info. Two days before she was to use it, we got a phone message and an email from Hotels.com saying the hotel had cancelled her reservation. Before calling them, she called the hotel where the reservation was and they still ...
I had several options to book our anniversary weekend trip. Hotels.com offered pricing that was attractive and then it was changed at booking. I called to find out what was going on so as to understand the situation and get it fixed, or not, and was referred to a Supervisor. The Supervisor, Carol, ...
Hotels.com is horrible. They went my charge card with-in times of arranging the incorrect hotel online. I named the client support immediately to describe it had been a collision. They simply explained to poor and therefore are getting me to get a 4 night stay after I am not really planning. Their ...
While making vacation plans for May in northern California, my daughter, girlfirend and I were planning to take a driving tour of the Lost Coast. I made reservations for hotels using Hotels.com, a utility I have used with success. I booked the rooms with my credit card and was prompted on the ...
I made an online reservation using Hotels.com for one night at the Philadelphia Airport Marriott. Due to events beyond my control, I had to cancel my reservation. I never stayed there. I called the actual hotel and they said because I made the reservation with Hotels.com, it would be up to them to ...
They delivered me some "resort bucks" to create up for messing me on the reservation for my "subsequent" reservation thru Hotels.com. I created another reservation thru Hotels.com adopted the instructions about the "Resort dollars" shipped them set for credit. WHOOPS! ...