BROKEN Movie/DVD plan must alter once we hired a poor film so when we introduced it in to get a reimbursement they informed us we'd to hire it back out again. We did not have time for you to view once we were leaving area. That's why we visit the shop to lease it's since we've time to look at. ...
Cancelled Power Play membership in December. Received print out stating membership cancelled and no further charges after 1-4-10. Reviewed credit card activity and noticed HOLLYWOOD VIDEO charged credit card on 1-5-10 for 27.05. Physical Store (Bear Creek) advised to come in and they would refund ...
I will no longer patronize Hollywood video after my last two visits. I have never been overly satisfied with the service at Hollywood Video. It was mediocre at best, but the competitive prices and five-day video rentals were enough to compensate for their less than stellar customer service. A few ...
DAMAGED Video/DVD policy needs to change as we rented a bad movie and when we brought it back in for a refund they told us we had to rent it back out again. We didn't have time to watch as we were leaving town. That is why we go to the store to rent it is because we have time to watch. Obviously, ...
Hollywood Video informed me that I had a late fee on a movie that I returned on time. They want over $45 (!) in charges for a used rental movie that anyone would sell for $10. The letter I got threatened to charge this to my bank card, but that if I returned the video and agreed to sign up for one ...
We rented a movie from Hollywood Video, and are CERTAIN that the movie was returned when we rented our next selection. It's our habit to bring back a movie as we rent another. Long story short, they cannot find that movie anywhere, and we've been called liars, "working the system", and ...