I went into Hollywood Video to rent a few DVDs for my son and his friend. I had a coupon from Hollywood Video that was rent one movie and get one free. When I went up to pay for my rentals, I presented the coupon to the clerk, who was also one of the managers. She rang up the sale and told me my ...
We rented a damaged video and returned next day. Manager was rude and indicated he would extend rental time if we had only notified him earlier (earlier than what?). Store manager after being contacted actually wanted to work this complaint like an agrument making sure to check "both" ...
I have expierenced a couple od dishonest practices with Hollywood Video. I recently bought a used video game to play and upon getting it home and trying to play it, I found out it did not work. I returned it to the store the very next day along with my receipt of purchase, and since they did not ...
I got a FINAL NOTICE yet 1st notice for 2 sports playstation games and 3 dvd movies that I have never even rented, when I called the main office they tried to tell me the ONLY way the store would have rented them was to see my ID first, HAH, we dont even have a playstation, why would we rent games, ...
I bought a used game from hollywood in late 2005. It didn't work so i brought it back to the store to exchange. The store had a very small selection and didn't have the same game i had originally purchased so i decided to exchange it for a couple movies instead. While i was making my selection, a ...
I have rented videos from this store for over 5 years. It was a great store, with no problems. Lately since a new store director "Jaime" started problems started to arise. First I noticed how rude he was to the customers, employees and I wrote hollywood video about this and about a few ...