July 27 My mother booked 3 rooms, lower level (due to handicap), near pool, nonsmoking, double beds in january of this year. Assured rooms would be as asked - they were told of handicap (no stairs). Told her no problem. Spoke to personnel at Hays NOT booked through 800 number. When we arrive-rooms ...
We had gone to the zoo on July 4 and when we returned to our room (at holiday inn downtown, cinncinatti, ohio) we had found an outfit that had been laying on the bed was gone. The next morning we ask the housekeeping supervisor, about it, we thought it may have been in with dirty linens and she was ...
My family and I went to a Holiday Inn in Providence Rhode Island in Late March. I specifically picked it because they had an indoor swimming pool. My children are 8,7 &5. We arrived late on Saturday night and the pool was closed. Sunday morning before breakfast we went for a swim. About 15 ...